Refund Policy

Last updated: 2 October 2026

Who sells Marlin Pro

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle to the payment method you used.

14-day refund on your first payment

If Marlin Pro is not right for you, ask for a refund within 14 days of your first payment for a plan (monthly at $9 or yearly at $90, tax included). You get the full amount back, and you do not need to give a reason. Pro access ends when the refund is made.

Renewals

Pro renews automatically at the end of each month or year until you cancel. We, or Paddle on our behalf, email you before a yearly plan renews. If you forgot to cancel a yearly renewal, ask within 14 days of the renewal date and we will refund it in full. Monthly renewals are not refunded, but you can cancel at any time so the next one does not happen.

How to cancel

Use the "manage subscription" link in your Paddle receipt email, or write to us through the contact page. Cancellation stops future payments. Pro stays active until the end of the period you already paid for.

How to ask for a refund

Reply to your Paddle receipt, use paddle.net to find your order, or contact us with the email address you paid with. Refunds are usually processed within 5 business days. Your bank or card issuer may take longer to show them.

Your legal rights

This policy does not limit any rights you have under the consumer law of your country, including the right of withdrawal for online purchases in the EU and the UK.

Business plans

Business plans (white-label widgets and API access) are agreed individually. The refund terms are written in each agreement.